Shipping Info
Delivery Terms & Conditions
We offer the following delivery options:
- Delivery within Centurion – Ships same day
- Delivery Outside Centurion – Ships same day
Please note the following important conditions regarding delivery:
Shipping Eligibility Verification
- All orders are reviewed to ensure the selected shipping method matches the delivery address provided. If there is a discrepancy between the chosen delivery option and the actual delivery location, your order will be placed on hold.
Incorrect Shipping Selection
- If an incorrect delivery method is selected (e.g., "Delivery within Centurion" for an address located outside Centurion), the order will not be shipped until the full and correct delivery amount has been paid.
Resolving Delivery Mismatches
- In the event of a mismatch, customers are required to contact us via our support channel. Please provide your order number and correct delivery details to allow us to determine the outstanding delivery fee and settle the balance.
Shipping Times
- All orders that have been verified and correctly paid for will be processed and shipped on the same day, unless otherwise communicated.
- Shipping timeframes may be impacted by public holidays or exceptional circumstances, in which case customers will be notified.
Contact for Delivery Issues
- For any delivery-related queries or to resolve payment discrepancies, please reach out to us at eldoelitepetfoods@gmail.com.
By placing an order, you acknowledge and agree to these delivery terms and conditions.